Evidence over claims

40% faster exception resolution

Problem

The existing system mixed UI, business rules, and integrations in ways that made every release risky. Throughput targets were rising while failure modes stayed opaque.

Product

We introduced clear service boundaries, an event-driven exception model, and a redesigned operator workspace. Delivery moved in slices with dual-run validation before each cutover.

Tech

TypeScript · Next.js · Node.js · PostgreSQL · Kubernetes

Result

Release risk reduced through staged cutovers

60% reduction in routine support tickets

Problem

Customers depended on support for routine tasks, while internal systems were not designed for safe external exposure.

Product

We designed a portal experience backed by purpose-built APIs, explicit authorization models, and audit-friendly workflows that mirrored real policy constraints.

Tech

React · TypeScript · Go · PostgreSQL · AWS

Result

Higher self-serve completion for core journeys

99.5% pipeline reliability

Problem

Critical insights were delayed by brittle extracts, unclear ownership, and tools clinicians could not trust.

Product

We rebuilt the pipeline architecture with explicit contracts, quality checks, and interfaces tailored to clinical and operations users.

Tech

Python · dbt · PostgreSQL · Airflow · React

Result

Reliable refresh windows for key datasets